The Agribusiness Department has a position available for a PC Support/Training Specialist. If you meet the requirements of the job and would like to apply, please forward your resume and letter of interest.

Send Information to:

Agribusiness
9200 Northpark Drive, Suite 250
Johnston, IA 50131
Tel:(515) 559-1200 • 1-800-585-9624
Fax: (515) 559-1201
Email: Division42Resumes@RainHail.com

Job Title: PC Support/Training Specialist

Department:	Agribusiness
Reports to:	Office Manager
Purpose:	The purpose of this job is to conduct training programs for division personnel on how to use new software packages; to investigate and resolve computer software and hardware problems of users. Users include division office internal and field personnel and agents.

Essential Job Duties and Responsibilities:

• Learns new software programs and then trains division personnel on how to use the software
• Develops training aids and quick reference guides for users.
• Installs personal computer and printer for new employees.  Provides training to new employees on how to use the computer system and hardware packages.
• Schedules and co-ordinates Skillware or other offsite training for new employees.
• Provides on going training support to division personnel.  Updates division personnel concerning changes in computer procedures.
• Serves as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.
• Installs computer hardware and software upgrades.
• Assists field staff personnel with agent training on how to use software packages, such as eMPCI, and online quoting tools, by preparing training materials and/or making training presentations.
• If requested, accompanies field personnel to install computer hardware/software in agent’s office.
• Receives telephone calls from field staff and agents and provides assistance to resolve problems using computer software and hardware.
• Acts as the division liaison with Information Technology department to identify and resolve division problems with the computer communication network, hardware or software.
• Other job related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of or the ability to learn personal computers and software packages.  Ability to learn about Company specific software and about new software products
• Ability to listen carefully to users describe computer problems over the phone and the ability to diagnosis problems and provide solutions.
• Knowledge of or the ability to learn Rain and Hail’s products, services and systems in order to assist users.  Knowledge of or the ability to learn the terminology used by the insurance industry and the company.
• Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources and customers.
• Knowledge of organizational methods and ability to manage multiple tasks simultaneously.
• Ability to learn and develop skills in the use of Department equipment, including computers, software, calculators, the telephone system, etc.
• Ability to remain calm and professional during peak periods of activity.
• Ability to work from oral and written communications.
• Ability to travel away from home on a limited basis.
• Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems.

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Qualifications

High school diploma or G.E.D. required. College level computer coursework preferred.  Previous experience working with word processing and other software packages.

NOTE: This is not necessarily an exhaustive list of the job duties and requirements associated with this job, but is intended to represent an accurate reflection of the current job.